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SOME ORDERS MAY BE DELAYED DUE TO HIGH DEMAND & COVID-19

FAQs

1) How can I get in touch with your customer service team?

For customer service inquiries only, please E-mail info@shopmodalane.com

2) I emailed your customer service team. When should I expect a response?

We aim to respond to all E-mails within 24hrs.

3) How long will shipping take?

All orders are dispatched from our facility immediately after receiving the order.

Shipping time estimates: 7 to 10 business days

4) Do you offer returns and refunds?

Yes, we do and please check our returns and refund policy to know more.

5) What do I do if I received a faulty product?

Please email us with your order number and a photo of the fault. The product should be unused and resellable including the original packaging with all the tags intact

 6) How soon will I get my Refund?

Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 10– 12 business days.

7) Do I have to pay customs and taxes?

Some countries may require import tax, duties and related Customs fees for the imports, and the cost is not covered in payments you made to us. These charges, if applicable, are determined and charged by the Customs office of the destination country. For further details of charges, please contact your local Customs office directly.

8) Do you offer discounts and promotions?

Yes from time to time we offer discounts and promotions. Sign up for our email and/or SMS alerts to receive news on special offers.

9) Why hasn't my tracking # been updated?

Don’t fret! Your tracking number may take 1 day to update from pre-shipment status.

10) How do I change or cancel an order?

If you need to change or cancel your order please contact our team straight away. We, unfortunately, cannot make any changes or cancel your order after it has left our premises.

11) What payment options do you accept?

Amex, Apple Pay, Diners Club, Discover, ELO, Google Pay, JCB, Visa, MasterCard, PayPal, Shop Pay and Venmo.